Privacy Policy

ubet77 ("the Company," "we," "us," or "our") operates the online casino and sports betting platform accessible at ubet77.win. We are the data controller responsible for the personal data of registered players and visitors to the ubet77 platform.

This Privacy Policy applies to all personal data collected through the ubet77 website, mobile browser experience, customer support channels, and any promotional communications we send. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

If you have questions about how ubet77 processes your personal data, please contact our Data Protection team via live chat on the platform or at [email protected].

ubet77 collects personal data that you provide directly, data we collect automatically when you use the platform, and in certain circumstances, data received from third-party verification partners. The categories of data we collect include:

a) Registration and Identity Data: Full legal name, date of birth, gender, nationality, residential address, email address, and contact number provided when you create a ubet77 account. Government-issued identity documentation (e.g., MyKad, passport) collected during the Know Your Customer (KYC) process.

b) Financial Data: Deposit and withdrawal transaction records, payment method identifiers (eWallet reference numbers, bank account last digits via FPX), currency denomination (MYR), and transaction timestamps. We do not store complete payment card numbers or full bank account credentials on our servers.

c) Gaming and Betting Activity Data: Game session records, wagering history, bet amounts and outcomes, bonus usage, RTP session data, and sports betting market selections. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.

d) Technical and Usage Data: IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, referring URLs, and clickstream data. This is collected automatically through server logs and analytics tools.

e) Communications Data: Records of your interactions with ubet77 customer support including live chat transcripts, email correspondence, and any support tickets you raise.

ubet77 uses the personal data we collect for the following purposes:

• Account administration: Creating, maintaining, and securing your ubet77 player account, processing your login credentials, and enabling platform access.
• Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and that your identity matches the account registration details, in compliance with our regulatory obligations.
• Payment processing: Facilitating deposits and withdrawals in MYR through your chosen payment method (Touch 'n Go eWallet, Boost, Maybank2u, CIMB, Public Bank, FPX), including fraud screening.
• Regulatory compliance: Meeting our obligations under applicable Anti-Money Laundering (AML), Counter-Financing of Terrorism (CFT), and gaming licensing requirements, including transaction monitoring and suspicious activity reporting.
• Responsible gaming monitoring: Monitoring gaming behaviour to identify potential problem gambling indicators and applying responsible gaming tools where appropriate.
• Customer support: Responding to enquiries, resolving disputes, and processing account-related requests submitted via live chat or email.
• Platform improvement: Analysing aggregated usage data to improve platform performance, game selection, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and relevant ubet77 news where you have consented to receive such communications. You may withdraw consent at any time by contacting support.
• Security and fraud prevention: Detecting and investigating unauthorised account access, suspicious transactions, bonus abuse, and other security incidents.

ubet77 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., operating your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws including AML/CFT regulations, gaming licence conditions, and tax reporting requirements.
• Legitimate interests: Processing carried out for purposes that are in our legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing carried out on the basis of your explicit consent, including the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ubet77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances and only to the extent necessary:

• Payment processors: To facilitate MYR deposits and withdrawals, we share relevant transaction data with our payment partners (Touch 'n Go, Boost, FPX network operators, and Malaysian banks). These processors are bound by confidentiality obligations and applicable financial regulations.
• Identity verification providers: Third-party KYC service providers may receive identity documents and personal data to perform age and identity verification checks on our behalf.
• Game software providers: Game studios and live dealer platform providers may receive session identifiers necessary to deliver their games within the ubet77 platform. These providers do not receive your full identity data.
• Regulatory and law enforcement authorities: Where required by law, court order, or gaming regulatory authority, ubet77 will disclose personal data to competent authorities. This includes Suspicious Transaction Reports filed pursuant to AML obligations.
• Professional advisers: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations.
• Corporate transactions: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party processors engaged by ubet77 are contractually required to process personal data only on our instructions and to implement appropriate technical and organisational security measures.

The ubet77 platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, monitor platform performance, and support security functions. Categories of cookies used include:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled without impairing your ability to log in and use the platform.
• Functional cookies: Store your preferences such as language settings and display options to improve your experience.
• Analytics cookies: Collect aggregated, anonymised data about how players use the platform, helping us identify performance issues and improve the user experience. No individually identifiable gaming data is passed to analytics tools.
• Security cookies: Used to detect and prevent fraudulent login attempts, unusual session behaviour, and bot activity.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the ubet77 platform, though some preference-based features may be affected.

ubet77 retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention obligations. Specific retention periods include:

• Account registration data and identity documents: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming session records: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Customer support communications: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained for three (3) years from the date consent was given or withdrawn, whichever is later.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

Subject to applicable law, you have the following rights regarding the personal data held about you by ubet77:

To exercise any of these rights, contact our support team via live chat or at [email protected]. We will acknowledge your request within five (5) business days and respond within thirty (30) days.

ubet77 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Specific security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encrypted storage of passwords using industry-standard hashing algorithms;
• Access controls restricting staff access to personal data on a need-to-know basis;
• Two-factor authentication available to all registered players;
• Regular security audits and penetration testing by independent third parties;
• Real-time login monitoring and anomaly detection systems.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, ubet77 will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, in accordance with applicable data protection obligations.

The ubet77 platform is strictly restricted to persons aged 21 years or older. We do not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person below the minimum age, we will immediately close the associated account, void all balances, and delete the personal data in question.

Parents and guardians who believe that their child may have registered with ubet77 should contact us immediately at [email protected] so that we can take prompt action.

ubet77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable law. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will notify registered players via email or by displaying a prominent notice on the platform.

Your continued use of the ubet77 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. We encourage you to review this page periodically.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ubet77, please contact us through the following channels:

• Live Chat: Available 24/7 through the ubet77 platform.
• Email: [email protected] — please include "Privacy Request" in the subject line.

We aim to respond to all privacy-related correspondence within five (5) business days. For subject access requests or erasure requests, please allow up to thirty (30) calendar days for full resolution.